Last Updated: July 16, 2026
Welcome to Retail Assistant (“Retail Assistant”, “the Service”, “we”, “us”, or “our”). This Privacy Policy explains how information is collected, used, disclosed, and protected when you access or use the Retail Assistant platform, website, and related services.
Retail Assistant is designed for businesses that process resale transactions and customer intake workflows. Protecting your business data and your customers’ information is a core priority, and we aim to collect only the information necessary to operate and improve the Service.
We may collect the following categories of information when you use Retail Assistant:
Information entered into the platform by you or authorized employees may include:
You are responsible for ensuring that you have the necessary legal rights and permissions to collect and process customer information using the Service.
Subscription payments are collected, processed, and managed exclusively by Stripe, Inc., a PCI-DSS Level 1 certified payment provider. Retail Assistant does not store, transmit, or maintain full credit card numbers, CVV codes, bank account numbers, or other sensitive payment credentials on our servers.
Stripe may collect billing information necessary to complete transactions, including cardholder name, billing address, and payment verification details. Payment information handled by Stripe is governed by Stripe's own privacy policy, available at https://stripe.com/privacy.
Payment information collected by Stripe is used solely for processing and managing subscription transactions. It is never used for marketing, advertising, resale, or any purpose unrelated to fulfilling your subscription with Retail Assistant.
If you provide a mobile phone number to Retail Assistant — for account verification, multi-factor authentication, transactional alerts, or customer intake workflows — that number may be used to send SMS or text messages through our messaging provider, Twilio, Inc.
Mobile phone numbers and SMS opt-in data are never shared with third parties or affiliates for marketing or promotional purposes. This information is not sold, rented, or transferred outside of the service providers required to deliver the messages you request.
When accessing the Service, certain technical information may automatically be collected, including:
We may use privacy-focused analytics providers to better understand how the Service is used, identify performance issues, and improve functionality.
Analytics information is generally aggregated and not intended to personally identify individual users.
Information collected through Retail Assistant may be used for the following purposes:
We do not sell your personal information or customer data to advertisers or unrelated third parties.
Depending on your jurisdiction, we may process information based on one or more of the following legal grounds:
We may share limited information with trusted service providers strictly as necessary to operate the platform, including:
These providers are contractually or operationally restricted to using information only for the services they provide on our behalf.
We may also disclose information:
We retain information only for as long as reasonably necessary to:
When accounts are deleted, associated data may remain in secure backups for a limited period before permanent deletion.
We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction.
Security measures may include:
While we strive to protect all information stored within the Service, no internet-based platform can guarantee absolute security.
Retail Assistant may use cookies, local storage, and similar technologies to:
Most web browsers allow users to manage or disable cookies through browser settings. Disabling certain cookies may impact application functionality.
Retail Assistant uses Twilio, Inc. to deliver SMS and text-message-based communications, including account verification codes, multi-factor authentication codes, transactional service notifications, and customer-facing intake or pickup alerts that you or your authorized employees initiate through the platform.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent information will not be shared with any third parties. Information sharing is limited exclusively to subcontractors (such as Twilio) that support the delivery of the messages you have requested, and only to the extent necessary to deliver those messages.
Message frequency varies based on your account activity and the features you use. Transactional messages (such as verification codes, security alerts, and workflow notifications) are sent only in response to actions taken by you, your employees, or your customers within the Service. You may receive anywhere from occasional messages to several per day depending on your usage.
Message and data rates may apply. Standard messaging, data, and carrier charges from your mobile carrier apply to all SMS messages sent or received. Retail Assistant is not responsible for any charges imposed by your mobile carrier.
You may opt out of SMS communications at any time by replying STOP to any message received from Retail Assistant. For assistance, reply HELP or contact us using the information at the bottom of this policy. Opting out of transactional or security-related messages may impact your ability to use certain features of the Service, including multi-factor authentication.
SMS delivery is supported on major U.S. carriers, but carriers are not liable for delayed or undelivered messages.
Depending on applicable laws and your location, you may have rights regarding your personal information, including the right to:
Requests may be submitted using the contact information listed below.
Retail Assistant is intended for business and commercial use and is not directed toward children under the age of 13. We do not knowingly collect personal information from children.
Information may be stored or processed in the United States or other jurisdictions where our infrastructure providers operate.
By using the Service, you acknowledge that information may be transferred to locations with different data protection laws than those in your jurisdiction.
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
If material changes are made, we may notify users through email notifications, application notices, or by updating the “Last Updated” date at the top of this page.
Continued use of the Service after updates become effective constitutes acceptance of the revised Privacy Policy.
If you have questions, concerns, or requests related to this Privacy Policy or your information, please contact us using the form below: